At Helle Hollis – we have no hidden extras !
Posted on 12 February 2014
A recent study from ANEC (European Consumer voice in standardisation) shows that when hiring a car abroad many travellers experience uncertainty about the final rental price, if there are hidden extras and the fuel policy.
At Helle Hollis we often hear and read about various types of “scam” other car hire companies use when they advertise a very cheap rental rate. We are therefore very keen to show that we have clear and transparent pricing with no hidden extras.
Firstly, we have a fair fuel policy where you only pay for what you use as we refund every remaining quarter of unused fuel. You have 100 % flexibility as you decide whether you want to return the car with a full tank and get the full fuel amount back, or for example, return the car with a quarter of a tank and then get that amount refunded.
Moreover, our transparent pricing also clearly shows you if there is a night service fee or the excess amount on the insurance when you input your reservation details in full. When you receive your booking confirmation and click on its confirmation link you will easily see detailed what you have to pay for your rental.
We continuously carry out our customer satisfaction survey and now monitor on past performance too, so we are pleased to see that our customers gives 90% score for staff attitude and 85% score for the courtesy bus service.
As a thank you for participating in the customer satisfaction survey all customers participate in a monthly draw for one week’s free car hire and for the month of January the lucky winner was Mr. Haugen from Norway.
Next time you are shopping around in preparation for your holidays then remember that if you want to begin your holidays with no stress and fair fuel policy then choose Helle Hollis ! Helle Hollis – car hire with peace of mind!