Frequently Asked Questions about Car Hire

The rental price includes unlimited mileage, collision damage waiver (with excess), third party, theft, free extra driver, 24 hours road assistance and VAT.

The insurance excess and fuel are not included in the rental price.

Our Head Office is located at Málaga Airport and we have a branch office in Fuengirola.

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Yes you can. All you have to do is spend just 300€ on rentals to qualify for your first discount, you can then keep increasing your discount up to a maximum of 15%. The principle behind this is easy - the more you rent the more you save. If you would like further details you can either send an e-mail to [email protected], or call us on + 34 952 24 55 44.

Please click here.

You are welcome to publish your experience or review on our Facebook page, in Google My Business, Instagram, Trustpilot or Tripadvisor.

In the first instance you should ask to speak to our Duty Manager who will try to resolve any complaints for you. Should you feel the need to express your complaint in writing, please do so either by e-mail to [email protected]; by fax to + 34 952 24 51 86, or by traditional mail to:

You can make your booking online by clicking here, by sending your request in writing either on an e-mail to [email protected], or by fax to + 34 952 24 51 86, or you can call us directly on + 34 952 24 55 44.

You can make an online booking by clicking here and following a few simple steps:

• Input the dates of your rental
• Choose your pick up point
• Choose your car group
• Choose any extras
• Complete your personal details
• Confirm your booking

At Helle Hollis you can book child seats at a cost of 4€ per day (maximum 40€ per rental) and we have GPS available for 5€ per day (refundable deposit 100€). The first additional driver is free. Do you wish to have more additional drivers the cost is 23€ per driver, per rental.

To take advantage of our Fast Lane Service you are required to pay in advance.

You can register online with Helle Hollis by clicking here.

If you have forgotten your password all you have to do is click on ’My Account’ and type in your e-mail address where it says "Have you forgotten your password?". You can choose whether to receive your password via email or text message (if we have your mobile number).

Your personal details will be stored on a secure server so that you don’t have to spend time filling in your details each time you want to make a booking.

Your credit card information is handled by our bank and your bank or credit card company. None of this information is ever passed to us.

Our free upgrade offer applies to certain car groups (*group B, C) and gives you the opportunity to receive a free upgrade to the next car group, provided that you book and pay for your rental at least 30 days in advance (15 days in advance if you are a Home Owners’ Club member). Bookings for this offer can either be made online with payment being taken through our secure server, or in writing by e-mail to [email protected]

If you book your car at least 30 days in advance you will automatically receive an Early Bird Discount of 5€ on groups B,C and D, and 10€ on all other groups.

You can cancel a booking either by e-mail to [email protected], or you can log into your online account and cancel from there.

If you have prepaid your booking by credit card, we will refund the prepaid amount to the same credit card.

Yes, we offer a free SMS service for booking confirmations. When you book online, you can choose to receive the confirmation by SMS to your mobile phone. As an additional advantage you can reply to the sms confirmation with your last name when you have picked up your luggage at Malaga Airport and we will send the courtesy bus to collect you.

Leave arrivals by the main doors and go straight ahead approx. 20 metres. Cross the pedestrian crossing to the left and continue straight forward approx. 30 metres in direction of the Malaga Airport train station. Just behind the train station you will find the courtesy bus stop. To view a map, please click here.

If you have a confirmed booking and you have given us your arrival flight number, you can be sure that we will be expecting you. Our courtesy buses are running constantly throughout the day, so if the bus isn’t at the bus stop when you arrive, don’t panic, it will be on its way. You can also send an SMS to + 34 638 444 690 with your last name when you have picked up your luggage and we will reply by SMS to let you know that we are on our way. Please note that the mobile phone number can only be used for sms and not to call us.

The round trip from our Head Office to the Airport takes around 15 minutes (depending on the traffic), therefore you should never have to wait any longer than 15 minutes before being collected.

If the courtesy bus isn’t there you can call our Head Office on + 34 952 24 55 44 or send an sms to + 34 638 444 690 with your last name and we will reply by sms to let you know that we are on our way. Please note that the mobile phone number can only be used for sms and not call us.

Provided that you have a confirmed booking you have no need to worry, we will always have your car available when you arrive.

When collecting your hire car we kindly ask you to show us your passport, driving licence, and credit card.

You can pay for your rental by credit card, or if you are a member of the Home Owners’ Club, you can also use any Bonus Discount that you may have earned.

We accept Visa and Mastercard.

Yes, for security purposes we ask all of our clients to show their credit card when they collect the car.

On arrival you will be asked to pay for the rental, the insurance coverage that you choose, any additional extras that you require, and a full tank of fuel (if not already prepaid).

When you collect your vehicle, you can either leave a deposit to cover the insurance excess for the car that you will be driving, or you can choose to purchase a daily super excess waiver. If you choose to leave the deposit, on the return of the car, the cost of any damage occasioned to the vehicle during the rental period will be deducted from the deposit, up to a maximum of the insurance excess and any unused part of the deposit will be refunded to you. If, however you choose to pay for the daily super excess waiver, you will be covered for all damages occasioned to the vehicle EXCEPT any damages caused through misuse of the vehicle. The super excess waiver covers dents, scratches and damage to the tyres, wheels, undercarriage, oil sump, windows and clutch. You will be covered by a cancellation insurance so that should you need to return the car early we will issue you with a credit voucher for the remaining rental, provided that there are at least 3 days’ rental remaining. Please note that this insurance does not cover any damage occasioned through misuse of the vehicle, nor does it cover the loss of personal belongings from the vehicle or the loss of car keys or the V16 emergency light.

When you collect your car you will be asked to pay for a full tank of fuel. It is then entirely up to you as to how much fuel you return the car with as we shall reimburse you for every remaining quarter of a tank. If you are a member of the Home Owners’ Club you will benefit from a discount on the fuel that you have used.

As long as you have given us your flight number we can check with the airport authorities to see what time your flight is due to arrive. Our Head Office is open 24 hours a day, 7 days a week, so there will always be someone to meet you when you arrive. Leave the arrival hall by the main doors and go straight ahead aprox. 20 metres. Turn left and follow the pavement for 100 metres. Next to a round-about cross the road and you will find an open-air car park for the courtey bus stop. To view a map, please click here.

If you arrive between 07:00 and midnight there are no extra charges. If you arrive or return the car between midnight and 07:00 there is an out of hours charge of 20€.

In the unlikely event of an accident or breakdown you should immediately call us at Tel. (+34) 95 224 55 44 so we can assist you as soon as possible. We are open 24 hours 7 days a week.

If you would like to extend the rental all you have to do is call in to your nearest Helle Hollis office before the end of the rental period and the extension can be made.

You can return your car to either of our offices at no extra charge.

If you have purchased the super excess waiver you will be covered by a cancellation insurance so that should you need to return the car early we will issue you with a credit voucher for the remaining rental, provided that there are at least 3 days rental remaining.

We recommend that you to arrive to Helle Hollis Head Office at least 2 hours before your flight is due to depart. Please bear in mind that during summer high season the traffic is quite heavy on the roads.

Yes. All Helle Hollis cars include a V16 emergency light. The device is provided when you collect your vehicle and must be kept in the glove compartment throughout the rental period.

In the event of a breakdown or accident, the V16 emergency light is placed on the roof of the vehicle. It increases visibility and safety without requiring the driver to leave the car.

Yes. The V16 emergency light must be returned with the vehicle at the end of your rental period.
If the device is lost, missing, or not returned, a replacement fee of €40 will be charged.

The Home Owners’ Club is a programme especially designed for people with a holiday home in Spain who need to hire a car for their regular visits. The Home Owners’ Club is free to join and you can gain instant membership by clicking here and completing our online form, or by writing to [email protected].

There are numerous benefits to joining the Home Owners’ Club:

• 15% discount on your car hire.
• 15% discount on car hire for your house guests.
• The opportunity to accumulate Bonus Discounts.
• Recommend us to your friends and family and get the night fee for free! When your friends and family have generated more than 250€ in bonus during a calender year, you´ll be come Helle Hollis Ambassador and get the night fee for free.
• Second driver for free.
• Free Fast Lane Service.
• Discount on the fuel that you use during your rental.
• Exclusive special offers on car hire.

As a member of the Home Owners’ Club you are entitled to a free Fast Lane Service every time that you rent with Helle Hollis, meaning that your car rental contract is prepared in advance and so on arrival all you have to do is sign the contract, pick up your car keys and away you go. Please note, you must supply us in advance with all the information required to make your contract in order to benefit from the Fast Lane Service. Your friends and family that uses your membership number will also be entitled to a free Fast Lane Service.

You can see a copy of our rental conditions by clicking here.

For vehicles in groups B,C, D, Q drivers must be at least 21 years of age and for all other car groups drivers must be at least 23 years of age.

If you are 19 or 20 years of age you may hire a car from group B, provided that you purchase our Young Driver’s Insurance. For higher car groups you may be named on the contract as an additional driver provided that the main driver fulfills the normal age requirements, and the Young Driver’s Insurance is taken.

You must have held your driving licence for at least one year before you can rent a car with us.

At Helle Hollis we don’t impose a maximum age limit for drivers, however drivers who are 85 years of age or older must take out our Senior Drivers’ Insurance (maximum 50€ per rental).

In order to rent a car with Helle Hollis, drivers must be in possession of a valid passport which will continue to be valid for at least one month after the expiry of the rental period. The issue period of the passport must be for more than one year.

Our hire cars may only be driven on the Iberian Peninsula, i.e. Mainland Spain, Portugal, Gibraltar, Andorra. It is strictly forbidden to take the cars outside of this area.

Only those people who have been named on the contract as additional drivers may drive the car.

It's quick and easy! Simply log into your online account and select “Digitalize Documents.” Follow the step-by-step guide and have your passport or ID, driver’s license, and a selfie ready. You can complete the process on a desktop or mobile phone—whichever suits you best!

By uploading your documents in advance, you’ll enjoy a faster and smoother pick-up process. Having your personal details ready means less waiting time at the counter, so you can get on the road quicker. Save time and start your holidays hassle-free!

Your documents are stored securely on encrypted servers and handled in line with our privacy policy. We follow GDPR requirements and apply strict access controls, so only authorised staff can view your documents for verification purposes. Your information is never shared without your consent.

Yes, we must always see your passport or identification document and your drivers´ license, so we know you are the correct person that is collecting the car.

If an error occurs during the upload, check the message for instructions. If the problem persists, it could be a system issue—feel free to contact us by email. Rest assured; our staff will take care of the document upload when you arrive at Helle Hollis.

Some of the most common reasons for upload errors include:
• Uploading a scan instead of a photo
• The photo is blurry or has glare
• The document has stains, is damaged, or has cut-off corners
• The full document isn’t visible in the photo
• A selfie is required—passport-style photos won’t be accepted
• The background is too dark or cluttered
• Old paper-format driving licences may not show valid in the verify system.
If you're unable to upload successfully, don’t worry—we’ll verify your documents manually when you arrive to collect your car.

Yes, you can. To use Fast Lane, we just need your details saved in your client profile and payment completed in advance. We'll take care of uploading your documents when you arrive—quick and easy.

When choosing a car hire company at Málaga Airport, look for transparent rental conditions, clear pricing, 24-hour customer support and genuine customer reviews. It's also worth checking the fuel policy, office opening hours and whether the rental agreement is available in a language you understand. Helle Hollis has been serving visitors to Málaga and the Costa del Sol for more than 40 years. Every rental includes a free extra driver, 24-hour roadside assistance and a fair fuel policy, with rental contracts available in five languages. We are also rated 4.8 stars on Google Reviews.

Yes. You can collect your hire car at Málaga Airport even if your flight arrives after midnight. Helle Hollis is open 24 hours a day, 7 days a week, so you can collect your vehicle regardless of your arrival time. Our head office is located just 800 metres from Málaga Airport, and our free courtesy bus operates day and night between the terminal and our office. For collections or returns between 00:00 and 07:00, a one-off night service fee of 20€ applies.

For large families or groups visiting Málaga, the best car hire option depends on both the number of passengers and the amount of luggage. Most families find that a 5+2 seater offers the best balance between passenger comfort and luggage space, while 7 and 9-seater vehicles are ideal for larger groups. At Helle Hollis, all our larger vehicles are automatic, making them easy to drive on the Costa del Sol. One important consideration is luggage capacity, as 7 and 9-seater vehicles have less space for large suitcases when all seats are occupied.

The minimum age to hire a car in Málaga with Helle Hollis is 19 years old, provided you have held a valid driving licence for at least one year. Drivers aged 19–22 can hire selected vehicle groups, although young driver conditions may apply. From age 23, all vehicle categories are available without age-related restrictions. Helle Hollis is one of the few car hire companies in Málaga that accepts drivers from the age of 19, subject to the applicable rental conditions.

In most cases, it is possible to drive a hire car from Spain into Gibraltar or Portugal, although the rules can vary between rental companies. Some companies charge cross-border fees or require advance notice before taking the vehicle abroad. With Helle Hollis, you can drive your hire car into Gibraltar or Portugal without a cross-border fee and without notifying us in advance

One of the main advantages of choosing a local car hire company in Málaga is the combination of personal service, local expertise and direct support. Unlike large international brands or booking platforms, local companies can often respond more quickly to questions, booking changes and special requests. Local knowledge can also make your trip easier, with practical advice about driving on the Costa del Sol, parking, fuel stations and popular destinations. Helle Hollis has been helping visitors explore Málaga and the Costa del Sol for more than 40 years, with multilingual customer support and clear rental conditions designed to avoid unexpected surprises.

At Helle Hollis, the car hire price includes unlimited mileage, 24-hour roadside assistance, a free extra driver and comprehensive insurance with an excess. We also provide a fair fuel policy and clear rental conditions, so you know exactly what is included before you arrive. Unlike some car hire companies, there are no mandatory extras to purchase when collecting your vehicle. Our goal is to provide transparent pricing and help visitors to Málaga and the Costa del Sol avoid unexpected charges.

To hire a car in Spain, you typically need a valid physical driving licence, a passport national ID card, and a credit card in the main driver's name. At Helle Hollis, all three documents must be presented when collecting your vehicle. Drivers must present the original physical driving licence, as digital driving licence apps are not accepted as a substitute for the licence card, even if they are valid in your home country.