Login Create Account
+34 95 224 55 44

Rental Terms and Conditions

The all inclusive rate includes:

  • Unlimited mileage
  • CDW (collision damage waiver) - subject to excess unless excess waiver taken
  • TP (third party) liability
  • Theft (subject to excess unless excess waiver taken)
  • 24 hour on the road assistance
  • No cancellation fee
  • VAT

The CDW and Theft are subject to an insurance excess as outlined in our general insurance terms. The insurance excess deposit will be charged upon your credit card at the time of rental and returned to your credit card upon safe return of the vehicle.

Excess deposit:

  • Group B, C, D, Q

    600€

  • Group E, S, U, SUV, SUVAUT, SUVXL, R

    700€

  • Group O, J, P, PA

    1200€

  • Group K, H

    1200€

As an alternative to the insurance excess we can offer you a super excess waiver as follows:

  • Group B, C, D, Q

    10€/day

  • Group E, S, U, SUV, SUVAUT, SUVXL, R

    11€/day

  • Group O, J, P, PA

    15€/day

  • Group K, H

    16€/day

For 1- and 2-day rentals a 3 day super excess waiver must be paid. Not available for group H.

The super excess waiver covers dents, scratches and damages on undercarriage / engine sump, clutch, windows, tyres and wheel trims.

The waiver also includes a PAI (Personal accident insurance) with free medical attention in case of an accident and a cancellation insurance. Should you need to return the car early we will issue you with a credit voucher for the remaining rental, provided that there are at least 3 days’ rental remaining.

The renter is responsible for any damage to the vehicle caused by unauthorized use, including loss of car keys and the V16 emergency light.

We cannot guarantee a specific model.

FAIR FUEL POLICY

Helle Hollis delivers the vehicle with a full tank of fuel which you must pay for upon arrival. When you return the vehicle we will refund you for every unused quarter of a tank.

NIGHT FEE

There applies a night service fee of 20€ for pick up or return of the rental car between 00:00-07:00. If the airplane lands before midnight no night service fee will be applied. The landing time is taken as the time given on the Spanish Airport site AENA.

YOUNG DRIVER’S INSURANCE

Many car hire companies do not allow young persons to rent a car but with the Helle Hollis Young Drivers’ Insurance we now make it possible.

Our Young Driver’s Insurance is available for the rental of cars in group B.

For bigger car groups than group B the young driver must be on the contract as an additional driver provided that the main driver fulfills the normal age requirements.

For drivers of 19 & 20 years of age the Young Driver’s Insurance is available for group B, C and D and for drivers of 21 & 22 years of age for groups E, S, R and J. The charge is in addition to the Insurance excess. Not combinable with the Super Excess Waiver.

At 21 of age, the group Q is available with Young Driver´s Insurance and super excess waiver.

SENIOR DRIVER’S INSURANCE

We don’t have an upper age limit at Helle Hollis, however drivers of 85 years of age or over must purchase our Senior Driver’s Insurance.