Car rental in Majorca | Pickup

Pickup

Pick up instructions

 

MALAGA AIRPORT collection

Courtesy bus service: 

Included in your rental price is the transfer by courtesy bus to our Head Office which is situated just 800m from the airport terminal.

Flights may arrive into Terminals 1, 2 and 3 but ALL passengers walk out of the doors of the Terminal 3 building.

Directions:

  1. By leaving the main doors you then go to the right for about 50metres.
  2. In front of the taxis the roadway is covered, follow the pavement to the right for about 30metres.
  3. Keep on the pavement for further approx 100metres. You will then be where the courtesy bus stops.

Even though the terminal at Malaga is new - the courtesy bus stop stays the same as before - in front of T2. Please check our website before starting your vacation!

Click here to see video for how to find the courtesy bus stop.

Our buses are running continuously to offer you a quick and efficient service, and by providing your correct flight arrival time and flight number you will help us to help you.

If you have internet access from your mobile visit this webpage http://www.hellehollis.com/busmap/mobile/ to see the  current position of the courtesy bus.

You can also send an sms to + 34 607 47 64 41 with your last name when you have picked up your luggage and we will return with an sms to let you know that we are on our way. Please note that the mobile phone number can only be used for sms and not for making phone calls.

The Head Office will be open 24 hours a day, 7 days a week. Click for Map

If your flight is delayed and you will arrive after midnight, please contact us on phone number (+34) 95 224 55 44 so pick up can be arranged. There applies a night service fee of 20€ for pick up or return of the rental car between 00:00-07:00.

Airport Express Service:

Your car will be delivered to the airport terminal for a fee of only 20€. We will meet you in the arrivals hall when you have picked up your luggage.

IMPORTANT INFORMATION

Due to construction work at Malaga Airport the access road to the airport occasionally causes traffic jam. To avoid stress and the risk of loosing your flight we therefore recommend that you are at the Helle Hollis Head Office for returning your car at least 1½ hour before your estimated meeting time at the airport.
Please also notice that you should calculate extra transport time for going from your holiday destination to the Airport since unexpected traffic jam can occur. 
 

 

Rental conditions (All groups EXCEPT B basic - see below)

Rental terms and conditions.

The all inclusive rate includes:

  • Unlimited mileage
  • CDW (collision damage waiver) - subject to excess unless excess waiver taken
  • TP (third party) liability
  • Theft (subject to excess unless excess waiver taken)
  • PAI - Personal accident insurance.- Free medical attention in case of an accident
  • 24 hour on the road assistance
  • No cancellation fee
  • 18% VAT

The CDW and Theft are subject to an insurance excess as outlined in our general insurance terms. The insurance excess deposit will be charged upon your credit card at the time of rental and returned to your credit card upon safe return of the vechicle. As an alternative to the insurance excess we can offer you an excess waiver as follows:

  • Grp. B, C, D: 6€/day
  • Grp.E, Q, S, P: 7€/day
  • Grp.M, Z, J, R: 8€/day
  • Grp.K,L: 9€/day
  • Grp.H: 11€/day

And the super excess waiver will be 2 €/day in addition to the excess waiver.

For 1 and 2 day rentals a 3 day Excess Waiver must be paid. Not available for group H.

The excess waiver also includes a cancellation insurance so that should you need to return the car early we will issue you with a credit voucher for the remaining rental, provided that there are at least 3 days' rental remaining.


The renter will be held responsible for any damages occasioned to the vehicle thorugh unauthorized use.

FAIR FUEL POLICY

Helle Hollis delivers the vehicle with a full tank of fuel which you must pay for upon arrival. When you return the vehicle we will refund you for every unused quarter of a tank.

We cannot guarantee a specific model.

YOUNG DRIVER'S INSURANCE

Many car hire companies do not allow young persons to rent a car but with the Helle Hollis Young Drivers' Insurance we now make it possible.

Our Young Driver´s Insurance is available for the rental of cars in group B. For higher car groups than group B the young driver must be on the contract as an additional driver provided that the main driver fulfills the normal age requirements. For drivers of 19 & 20 years of age the Young Driver´s Insurance is available for group B, C and D and for drivers of 21 & 22 years of age for groups E, Q , S, J and K. The charge is in addition to the Insurance excess. Not combinable with the Excess Waiver.

SENIOR DRIVER'S INSURANCE

We don´t have an upper age limit at Helle Hollis, however drivers of 75 years of age or over must purchase our Senior Driver´s Insurance.

 

B basic Rental conditions
 

Rental terms and conditions.

Included in the rate:

  • Third party liability
  • 24 hour road assistance
  • 18% VAT
  • CDW and Theft Insurance (subject to an excess, unless an excess waiver is taken)

Not included in the rate - Payable at counter:

  • Night fee – 20 EUR – COLLECTION and /or RETURN between midnight and 7 a.m.
  • Fuel
  • Optional Extras
  • Additional drivers – 20 EUR per rental and per additional driver (also spouse)
  • Excess deposit or excess waiver

The CDW and Theft are subject to an insurance excess as outlined in our general insurance terms. The insurance excess deposit will be charged upon your credit card at the time of rental and returned to your credit card upon safe return of the vechicle. As an alternative to the insurance excess we can offer you an excess waiver for 6€ per day (grp. B)

In addition to the excess waiver, we can offer a super excess waiver for just 2€ extra per day. Only clients who have purchased the super excess waiver are covered for damage to the undercarriage/engine sump, clutch, tyres, wheel trims and loss of antenna/car key.

FUEL POLICY

Pick up full, return empty. Your vehicle will be supplied with a full tank of fuel and must be returned empty. No refund will be given for unused fuel.

Optional Extras

  • Booster seat: 3€ per day. Maximum 30€ per rental.
  • Baby seat: 3€ per day. Maximum 30€ per rental.
  • Additional driver: 20€ per rental. (also spouse)
  • Cancellation waiver: 3€ per day.

Payment Method

The rental rate must be paid for in advance by credit card. We accept the following credit cards: Visa, Mastercard.

Those charges not included in the B basic rate can be paid for upon the vehicle´s collection by credit card or cash.

Voucher

Present the car hire confirmation upon pick up of the rental car.

Failure to present the voucher means that the client may incur additional charges.

YOUNG DRIVER'S INSURANCE

Many car hire companies do not allow young persons to rent a car but with the Helle Hollis Young Drivers' Insurance we now make it possible.

Our Young Driver´s Insurance is available for the rental of cars in group B. For higher car groups than group B the young driver must be on the contract as an additional driver provided that the main driver fulfills the normal age requirements. For drivers of 19 & 20 years of age the Young Driver´s Insurance is available for group B, C and D and for drivers of 21 & 22 years of age for groups E, Q , S, J and K. The charge is in addition to the Insurance excess. Not combinable with the Excess Waiver.

SENIOR DRIVER'S INSURANCE

We don´t have an upper age limit at Helle Hollis, however drivers of 75 years of age or over must purchase our Senior Driver´s Insurance.

Special conditions applicable to the B basic rate

  • The minimum rental period is 5 days.
  • The maximum rental period is 14 days.
  • Bookings can be made maximum 21 days prior to arrival, and minimum 48 hours.
  • The rental must be prepaid.
  • Refunds for cancellations will only apply if the Cancellation waiver has been purchased.
  • There is NO REFUND if the booking is cancelled less that 48 hours prior to collection. (If the booking is cancelled before, the refund will only apply if the client has purchased the cancellation waiver).
  • Collection and Return points: Helle Hollis Head Office at Málaga Airport (Neither the collection and/or return from our Fuengirola branch, nor the Express Service from the Terminal, are available).
  • No refund or voucher for early return.
  • The B basic rate cannot be combined with any promotional rates or special offers such as the early bird discount, the free upgrade offer or the Home Owners´ Club benefits.
  • Contracts cannot be extended.

IMPORTANT NOTICE for Home Owners’ Club members

The Home Owners’ Club members won’t be allowed to take advantage of any of their club benefits when making use of the B basic rate, meaning that:

  • Home Owners’ Club numbers cannot be used with this rate.
  • Fast Lane service is not available.
  • The contract will not accumulate any bonus discount.
  • Accumulated bonus cannot be used to pay for the contract.
  • No discount on used fuel will be given.
  • No additional drivers will be given.

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Your Car Rental Company
on the Costa del Sol and Andalucia
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+34 95 224 55 44